Mock Water Billing

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Volumetric Billing has begun in North and South Pender Harbour! Learn more here.


Residents on the Eastbourne, Langdale, Chapman, Egmont, Cove Cay Water Systems can expect mock bills to land in late August, 2026.

A timeline for billing on the Regional Water Service is below. Not sure which water system serves your property? Enter your address on this map to find out.

Project Background

Since 2013, the Sunshine Coast Regional District (SCRD) has been working to install water meters at all properties within SCRD Water Service Areas.

In late 2026, the SCRD is anticipated to complete water meter installations in the Sechelt area.

The next step following metering is the introduction of a new way of billing for water known as volumetric billing.

Up until now, SCRD regional water service customers have paid a flat rate for water. The volumetric billing project will introduce a new way of billing for SCRD water customers that will result in some charges on your bill based on your water use. This method of billing can help encourage conservation, ensure fair pricing and cover the costs of maintaining and upgrading SCRD water systems.

This is your space to learn more about your mock volumetric bill.

On this page you can:

  • Check out the timeline on the project (on the right on desktop, or below if accessing on mobile phone)
  • Read the most common questions asked about the project
  • See an explainer of content on your mock bill.


Below

Ask questions about the project. Please check out the common questions first as the answer to your question could be there!

Volumetric Billing has begun in North and South Pender Harbour! Learn more here.


Residents on the Eastbourne, Langdale, Chapman, Egmont, Cove Cay Water Systems can expect mock bills to land in late August, 2026.

A timeline for billing on the Regional Water Service is below. Not sure which water system serves your property? Enter your address on this map to find out.

Project Background

Since 2013, the Sunshine Coast Regional District (SCRD) has been working to install water meters at all properties within SCRD Water Service Areas.

In late 2026, the SCRD is anticipated to complete water meter installations in the Sechelt area.

The next step following metering is the introduction of a new way of billing for water known as volumetric billing.

Up until now, SCRD regional water service customers have paid a flat rate for water. The volumetric billing project will introduce a new way of billing for SCRD water customers that will result in some charges on your bill based on your water use. This method of billing can help encourage conservation, ensure fair pricing and cover the costs of maintaining and upgrading SCRD water systems.

This is your space to learn more about your mock volumetric bill.

On this page you can:

  • Check out the timeline on the project (on the right on desktop, or below if accessing on mobile phone)
  • Read the most common questions asked about the project
  • See an explainer of content on your mock bill.


Below

Ask questions about the project. Please check out the common questions first as the answer to your question could be there!

Ask a Question about Volumetric Billing.

Check out the Frequently Asked Questions. If you still have a question, ask it below!

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  • Share Hi folks, I received my first mock-up bill. I will say, that I'm not thrilled with a baseline amount to be charged to all households. My household consumed half of the baseline amount, and we work hard at conserving water in our household. For us to have to pay the same rate as those who consume twice the amount we do doesn't seem fair or proportionate. You should be rewarding those who are under the baseline and charging a fair and representative price for those who go beyond it. on Facebook Share Hi folks, I received my first mock-up bill. I will say, that I'm not thrilled with a baseline amount to be charged to all households. My household consumed half of the baseline amount, and we work hard at conserving water in our household. For us to have to pay the same rate as those who consume twice the amount we do doesn't seem fair or proportionate. You should be rewarding those who are under the baseline and charging a fair and representative price for those who go beyond it. on X (formerly Twitter) Share Hi folks, I received my first mock-up bill. I will say, that I'm not thrilled with a baseline amount to be charged to all households. My household consumed half of the baseline amount, and we work hard at conserving water in our household. For us to have to pay the same rate as those who consume twice the amount we do doesn't seem fair or proportionate. You should be rewarding those who are under the baseline and charging a fair and representative price for those who go beyond it. on Linkedin Email Hi folks, I received my first mock-up bill. I will say, that I'm not thrilled with a baseline amount to be charged to all households. My household consumed half of the baseline amount, and we work hard at conserving water in our household. For us to have to pay the same rate as those who consume twice the amount we do doesn't seem fair or proportionate. You should be rewarding those who are under the baseline and charging a fair and representative price for those who go beyond it. link

    Hi folks, I received my first mock-up bill. I will say, that I'm not thrilled with a baseline amount to be charged to all households. My household consumed half of the baseline amount, and we work hard at conserving water in our household. For us to have to pay the same rate as those who consume twice the amount we do doesn't seem fair or proportionate. You should be rewarding those who are under the baseline and charging a fair and representative price for those who go beyond it.

    Sophia asked 14 days ago

    Hello, thanks for the feedback.

    Residents that use under the Base Allowance of 46m3 are only charged the Base Charge amount. This initial approach looks to ease the community into volumetric billing. It means that customers using less than 46m3 should see a small savings in their water utility rates compared to how they were billed under the flat rate approach ($750 yearly), and higher water users can adapt to the new structure which more fairly distributes costs based on how much water they use. You may be surprised to know that more than about half of all properties went over the Base Allowance this past quarter. There are still many residents who are not aware of how much water they use.

    In the future, there may be adjustments to how the base rate and volumetric rate are applied (which could potentially mean lowering the base rate allowance) with the objective of fairer billing, greater water use efficiency and while maintaining stable revenue recovery to cover the costs of operating the water system.

  • Share My understanding is that the Base fee is a fixed fee, regardless what the water use is and that fee is $162.50 per quarter. How come that my mock Utility Bill has a Base fee of $341.25? on Facebook Share My understanding is that the Base fee is a fixed fee, regardless what the water use is and that fee is $162.50 per quarter. How come that my mock Utility Bill has a Base fee of $341.25? on X (formerly Twitter) Share My understanding is that the Base fee is a fixed fee, regardless what the water use is and that fee is $162.50 per quarter. How come that my mock Utility Bill has a Base fee of $341.25? on Linkedin Email My understanding is that the Base fee is a fixed fee, regardless what the water use is and that fee is $162.50 per quarter. How come that my mock Utility Bill has a Base fee of $341.25? link

    My understanding is that the Base fee is a fixed fee, regardless what the water use is and that fee is $162.50 per quarter. How come that my mock Utility Bill has a Base fee of $341.25?

    Petra asked 14 days ago

    Hello,

    The Base Rate amount is scaled based on the size of the water service connection and size of the water meter. Without knowing your exact address, it would appear that your property is serviced via a 1.5”-2” service based on the fee on your mock bill. 

    You can read more about how the mock bill rates were established, here. 

    If you have more questions about your specific property, please reach out to infrastructure@scrd.ca and we can help. 

  • Share Does the new bill include water consumption and garbage pick up or just water? on Facebook Share Does the new bill include water consumption and garbage pick up or just water? on X (formerly Twitter) Share Does the new bill include water consumption and garbage pick up or just water? on Linkedin Email Does the new bill include water consumption and garbage pick up or just water? link

    Does the new bill include water consumption and garbage pick up or just water?

    Nick asked 16 days ago

    Hello, 

    The mock bill that was just mailed to residents only includes the water consumption for educational purposes. In 2027, the annual SCRD utility bills will move to be on a quarterly basis. If you receive water, curbside and/or wastewater services from the SCRD, you will see them all divided up onto the quarterly bill. Property taxes are administered by the Province and will still be on an annual basis. 

  • Share What does the portion of our provincial property parcel tax identified on our annual property tax notice as “Sunshine Coast Reg Water Authority” pay for? There is a reference in a previous question to it being for larger capital projects related to water but no detail provided on what that would be? It appears that we are paying for water related capital projects and infrastructure via the SCRD metered billing. on Facebook Share What does the portion of our provincial property parcel tax identified on our annual property tax notice as “Sunshine Coast Reg Water Authority” pay for? There is a reference in a previous question to it being for larger capital projects related to water but no detail provided on what that would be? It appears that we are paying for water related capital projects and infrastructure via the SCRD metered billing. on X (formerly Twitter) Share What does the portion of our provincial property parcel tax identified on our annual property tax notice as “Sunshine Coast Reg Water Authority” pay for? There is a reference in a previous question to it being for larger capital projects related to water but no detail provided on what that would be? It appears that we are paying for water related capital projects and infrastructure via the SCRD metered billing. on Linkedin Email What does the portion of our provincial property parcel tax identified on our annual property tax notice as “Sunshine Coast Reg Water Authority” pay for? There is a reference in a previous question to it being for larger capital projects related to water but no detail provided on what that would be? It appears that we are paying for water related capital projects and infrastructure via the SCRD metered billing. link

    What does the portion of our provincial property parcel tax identified on our annual property tax notice as “Sunshine Coast Reg Water Authority” pay for? There is a reference in a previous question to it being for larger capital projects related to water but no detail provided on what that would be? It appears that we are paying for water related capital projects and infrastructure via the SCRD metered billing.

    SMR asked 23 days ago

    Hello, thanks for the question. 

    The user fee (utility bill) is intended to cover operating costs associated with delivering water to your property (this includes things like water treatment equipment, well pumping costs or staffing). Parcel tax (land charge on property tax notice) is to offset more major capital projects, for example, building a new well, or replacing large sections of aging waterlines.

    The capital projects the SCRD is working on each year change and are directed by the SCRD Board through the budget process and 2026-2030 Financial Plan 

    The budget process for 2027 will begin in December 2026. The SCRD shares information throughout the process to keep the public informed. 

  • Share If I use less than 46 cm in a quarter is the unused volume carried over to the next quarter? on Facebook Share If I use less than 46 cm in a quarter is the unused volume carried over to the next quarter? on X (formerly Twitter) Share If I use less than 46 cm in a quarter is the unused volume carried over to the next quarter? on Linkedin Email If I use less than 46 cm in a quarter is the unused volume carried over to the next quarter? link

    If I use less than 46 cm in a quarter is the unused volume carried over to the next quarter?

    Curious asked 26 days ago

    Hello, 

    The Base Charge use allowance of 46 cubic metres of water is per quarter and does not ‘roll over’ to the next quarter. 

    Major drivers of volumetric billing is to more fairly distribute costs among users, encourage water conservation during the dry seasons and support the long-term sustainability of local water sources. 

  • Share Will the quarterly water billings be replacing the water portion currently charged on our annual utility bill? I sure hope the answer is yes. on Facebook Share Will the quarterly water billings be replacing the water portion currently charged on our annual utility bill? I sure hope the answer is yes. on X (formerly Twitter) Share Will the quarterly water billings be replacing the water portion currently charged on our annual utility bill? I sure hope the answer is yes. on Linkedin Email Will the quarterly water billings be replacing the water portion currently charged on our annual utility bill? I sure hope the answer is yes. link

    Will the quarterly water billings be replacing the water portion currently charged on our annual utility bill? I sure hope the answer is yes.

    Jean O'Connor asked 28 days ago

    Hi, thanks for the question. You are correct.

    The new Volumetric Billing rate structure will replace the existing flat rate method. It is not in-addition to. Once implemented, property owners can anticipate receiving a bill every three months, with the bill calculated by taking into account water usage. 

  • Share What happened to the meters being to find leaks only? on Facebook Share What happened to the meters being to find leaks only? on X (formerly Twitter) Share What happened to the meters being to find leaks only? on Linkedin Email What happened to the meters being to find leaks only? link

    What happened to the meters being to find leaks only?

    Sarah asked about 1 month ago

    Hello, thanks for the question. 

    Water meters began being installed on the Sunshine Coast in 2014, and their purpose was always for connecting residents with their water use, finding leaks and for the eventual transition to volumetric billing. Now that all water services on the Coast are metered, the SCRD is bringing those aspects to reality in 2027 across all SCRD water service areas. 

     

  • Share Why is it that as a single person with low volume usage in Halfmoon Bay, next year my bill will actually increase with the new rates, essentially subsidizing high volume users. This is not encouraging conservation as described. on Facebook Share Why is it that as a single person with low volume usage in Halfmoon Bay, next year my bill will actually increase with the new rates, essentially subsidizing high volume users. This is not encouraging conservation as described. on X (formerly Twitter) Share Why is it that as a single person with low volume usage in Halfmoon Bay, next year my bill will actually increase with the new rates, essentially subsidizing high volume users. This is not encouraging conservation as described. on Linkedin Email Why is it that as a single person with low volume usage in Halfmoon Bay, next year my bill will actually increase with the new rates, essentially subsidizing high volume users. This is not encouraging conservation as described. link

    Why is it that as a single person with low volume usage in Halfmoon Bay, next year my bill will actually increase with the new rates, essentially subsidizing high volume users. This is not encouraging conservation as described.

    Bil asked about 2 months ago

    Hi, thanks for the question. 

    You can read more about the rate structure for the Regional Water System, and the proposed mock billing rates here. These mock rates will be used in the mock bills later this year. Based on the mock rates, residents who use lower volumes of water would see a savings compared to the 2026 flat rate.

    Actual rates for the Regional Water System for 2027 have not been set yet. Rates will be set as part of the annual rate review which occurs in November/December of every year. 

    For the Pender Harbour Water Service Areas, the new volumetric rate structure did see cost savings for residents who consistently use low volumes of water compared to the previous flat rate structure. North and South Pender Harbour Water Services each have their own operating budgets and thus have different rates than the Regional Water Service.

    I hope this information helps!

  • Share which months will I get a bill and which months will the payment be due? Can I be billed by email? on Facebook Share which months will I get a bill and which months will the payment be due? Can I be billed by email? on X (formerly Twitter) Share which months will I get a bill and which months will the payment be due? Can I be billed by email? on Linkedin Email which months will I get a bill and which months will the payment be due? Can I be billed by email? link

    which months will I get a bill and which months will the payment be due? Can I be billed by email?

    bdf asked 3 months ago

    Hi, thanks for the question. 

     

    Residents will receive mock bills in Summer and Fall of 2026, that they do not have to pay. More detailed information on what to expect in 2027 will be provided at that time.

     

    Real volumetric billing will begin in 2027, with bills being send every 3 months. Residents can expect bills in April, July and October of 2027, and January of 2028. Payment will be due 30 days after the bills are issued. Residents in Pender Harbour have the same schedule, and are already receiving real volumetric bills.

     

    Property owners can sign up to mySCRD and opt-in to receive bills by email. mySCRD also allows for owners to see previous bills, make payments online, and soon, water use data will be available. You can find mySCRD here.

  • Share Is there a standard amour and more incrementally beyond this amount or do we pay for every drop ? on Facebook Share Is there a standard amour and more incrementally beyond this amount or do we pay for every drop ? on X (formerly Twitter) Share Is there a standard amour and more incrementally beyond this amount or do we pay for every drop ? on Linkedin Email Is there a standard amour and more incrementally beyond this amount or do we pay for every drop ? link

    Is there a standard amour and more incrementally beyond this amount or do we pay for every drop ?

    None asked 5 months ago

    Thanks for the question. The SCRD Committee of the Whole will be discussing the new rate structure for the Regional Water System on the May 28, 2026 meeting. You can read more about how the proposed mock billing rates have been developed, here.

    The new user fee for those in Pender Harbour is made up of a Base Charge and a Volumetric Rate.  

    Base Charge: Is a flat rate that covers a portion of the costs of operating the water system and includes a quarterly Consumption Allowance of 46m3 of water (about 500L per day). There will be one Base Charge per water meter. Base Charges amounts are related to the size of the water meter servicing your property.  

    Volumetric Rate:  Is a consumption-based charge applied to water use that exceeds the quarterly allowance of 46 cubic meters (m³), that is included in the Base Charge. If you use more than 46 cubic meters of water over a three-month period (approximately 500 litres a day) you’ll pay a charge based on how much water you used over that amount.

Page last updated: 21 Sep 2026, 01:22 PM